Frequently Asked Questions

E11 Group specializes in high-quality, custom WordPress websites designed to be both visually appealing and highly functional. We focus exclusively on mission-driven organizations — nonprofits, government agencies, and professional associations — which means every decision we make is grounded in the unique challenges those clients face.

We build custom WordPress websites tailored to each client's needs. Whether you need an advocacy platform, a resource-sharing hub, or a government-focused website, we design scalable, secure, and user-friendly solutions.

Yes. We specialize in nonprofits, government websites, and professional organizations. These clients represent the majority of our portfolio and we've built deep expertise in the compliance, accessibility, and messaging challenges unique to these sectors.

Yes, we can refresh outdated sites or start from scratch, preserving content if migrating from an existing WordPress install. We'll conduct a full audit before recommending a path forward.

There's a 30-day post-launch warranty included with every project to cover any bugs or unexpected issues that arise after going live.

Our process runs through four stages: Discovery & Strategy, UX & Design, Development, and Testing & Refinements, followed by launch and training. Each phase has defined deliverables and dedicated feedback windows so you're never left guessing where things stand.

Launch in as soon as 2 weeks. Timeline depends on complexity, the number of pages, and how quickly content is provided. We'll give you a detailed timeline during the discovery phase.

We'll need a clear articulation of your website goals, existing brand assets (logo, fonts, colors), any content you plan to carry over, and access to the key stakeholders who will be providing feedback throughout the project.

Absolutely. We encourage collaboration and offer structured opportunities for feedback at each key milestone. Our clients aren't just approving deliverables. They're active partners in the design direction.

Projects start at $2,500. Pricing depends on scope, functionality, number of pages, and third-party integrations. Use our pricing wizard to get an estimate tailored to your project.

Yes, installment-based payment plans are available. Payment is typically structured across project milestones: a deposit at kickoff, a mid-project payment at design approval, and a final payment at launch.

Yes. We offer managed hosting, monthly maintenance and support, and retainer-based content or feature updates. These are optional but strongly recommended to keep your site secure, fast, and up to date.

Yes. We offer secure, high-performance managed WordPress hosting with regular core and plugin updates, security monitoring, and daily backups.

Yes. SSL encryption, malware scanning, and regular updates are all included with our hosting. For sites on our managed plan, we monitor uptime 24/7 and respond immediately to any security incidents.

Every website we build is fully responsive and optimized for all devices — phones, tablets, and desktops. Mobile performance is tested throughout development, not just at launch.

Yes. We build to WCAG 2.1 AA standards including keyboard navigation, screen reader compatibility, sufficient color contrast, and proper semantic markup. Accessibility is not an afterthought. It's part of every build.

Yes. We assist with domain registration, DNS configuration, and professional email setup (typically through Google Workspace or Microsoft 365).

We handle content optimization and can write copy from your direction. You provide brand assets and content guidance — we do the rest.

Yes. Every site includes SEO-friendly architecture, metadata optimization, fast-loading pages, clean semantic HTML, and XML sitemap submission. Ongoing SEO strategy and content optimization is available as a separate service.

Yes. We offer SEO and PPC management including monthly audits, keyword strategy, campaign optimization, and performance tracking. We also manage Google Ad Grants for eligible nonprofits.